FAQ

# MOBILE HOMES

• Is it possible to reserve a specific mobile home (view, location, etc.)?

The reservation confirms the type of mobile home, it is not possible to reserve a number/position. The reception cannot be obligated but will do everything within its power to fulfill the guests' wishes regarding the position or number of the accommodation unit, all in accordance with the possibilities and availability.

• Where can I read the general terms and conditions and changes and cancellations of reservations?

You will receive all the information listed by email after sending your accommodation request.

• Advance payment for mobilhomes reservation

Advance payment can be realised by bank transfer. Payment details are specified in booking confirmation. The amount payed in advance will be deducted from total on your final receipt.

• How can I change or cancel my reservation?

If you would like to change or cancel the existing reservation, you can do it sending an e-mail to camp@valsaline.hr

• Do you provide bed linen and the towels in the mobile homes and how often is it changed?

Bed linen and towels are available in the accommodation units and included in rental price.
Mobile homes cleaning is every third day, bed linen is being changed once a week and towels twice a week.

• Is the inventory list of the mobil homes available?

The inventory list of mobile homes can be send on mail on request.

• Is it allowed to use barbecues in the mobile homes?

Barbecues are prohibited in the mobile homes.

• Are cots and high chairs available?

Cots and high chairs are available free of charge, and please specify this when booking accommodation.

• Can I enter the camp during the night on the day of arrival?

Entry to the camp is not possible during the nightly silence of 24-07. Guests who have booked a mobile home can enter without a car. You can park your vehicle in the parking lot located next to the reception at the entrance to the camp.

• From what time is the mobile home available?

On the day of arrival, the booked mobile home is available from 2 p.m.

• Is it possible to enter the mobile home before the official check-in 2 p.m.?

Early check-in is subject to availability on arrival day. If the mobile home is empty and has already been cleaned, the receptionist can approve an early check-in.

• In case of late arrival/early departure, will I be charged for the entire stay (in accordance with my reservation) or only for the time I actually spent in the campsite?

In case of late arrival/early departure, the entire reserved period will be charged.

• Is it possible to stay longer in the mobile hoems on the day of departure? How much would it cost?

Late check-out is subject to availability on departure day. Consultation with the reception is obligatory! If the mobile homes is available, you can extend your stay until 6 p.m. and you will be charged 50% of the accommodation unit rental price.

• Until when may I stay in the mobile homes on the check out day?

Mobile homes must be vacated by 10 a.m., and vehicles are to leave the complex. Keys must be returned at the reception. Failure to do so will incur fees for an additional night's stay. Failure to do so will incur fees for an additional day.

 

# CAMPING PITCHES-CAMPING PLACES

• Can a pitch-camping places be reserved?

Yes, a pitch-camping place can be reserveed.

• Reservation fee payment for pitch and camping place

Payment of non-refundable reservation fee (30 EUR) can be realised by bank transfer. Payment details are specified in booking confirmation. The payed reservation fee will be not deducted from total on your final receipt.

• How can I change or cancel my reservation?

If you would like to change or cancel the existing reservation, you can do it sending an e-mail to camp@valsaline.hr

• Can I enter the camping during the night on the day of arrival?

Entry to the camp is not possible during the nightly quiet period of 24-07.
If you arrive between 10 p.m. and 7 a.m., you can stay the first night at the parking located next to the reception at the entrance to the camp for an additional fee according to the current price list.

• What does overnight stay on the campsite parking mean?

Overnight stay in the campsite parking for a fee is intended exclusively for arriving camp guests.

• Until what time can I stay in the camp on the day of departure?

Camping pitch-camping places must be vacated by 1 p.m. and the vehicle is to leave the complex. Failure to do so will incur fees for an additional day.
Guests should take their boat or vehicle outside the marina and the complex by 1 p.m.. Failure to do so will incur fees for an additional day.

• Is it possible to rent a refrigerator in camp?

The refridgerator can be rented at reception at an additional cost and no prior reservation is possible. The refrigerator is delivered directly to the pitch-camping places.

• Is it allowed to use a barbecue?

Only electric or gas barbecues are allowed on the pitch-camping places.

• What does a pitch-camping places occupied without people mean?

A pitch occupied without people means that the pitch-camping places is occupied by a camper, tent or caravan, but is uninhabited, i.e. there are no people on the pitch-camping places for one or more nights (trips, etc.).

 

# SMALL HARBOUR

• Can I reserve a berth in the harbour?

We do not reserve berths in the harbour. The small harbour is designed for boats up to 5 m long. For boats longer than 5 m, we recommend the Marina at the nearby FKK Camping Valalta.

 

# DAILY VISITORS

• Can I visit the camp and my friends?

For stays (touring the camp, visiting friends) up to 1 hour, visitors must leave a valid ID, which will be returned upon exiting.

• How much does a daily entrance to the camp cost?

For stays longer than 1 hour, an entry ticket is charged according to current price list. It is valid until 22:00 on the day of entry.

• How can I enter the camp?

Entry is allowed only on foot.

 

# VEHICLE TRAFFIC

• To ensure peace and the safety of all our guests, especially children, please minimize the use of vehicles inside the camp.
• The use of the following electric vehicles is prohibited: scooters, hoverboards, skateboards, unicycles, tricycles, and similar vehicles. Exceptions apply to persons with disabilities, subject to the approval of the Management.
• During night quiet hours, entering or leaving the camp by vehicle, or driving within the camp, is prohibited, except for authorized staff.

 

# PAYMENT

• How can the bill be settled?

You can pay the bill for your stay in cash, euros or credit/debit cards.

• Which cards can be used for payment?

Maestro, MasterCard, Visa.

• Where are the ATMs?

ATMs are located at the reception and at the markt.

 

# RESTAURANTS & BARS

• Is there a meal option for guests with celiac disease or other food intolerances?

We offer gluten-free and vegan options. Please state your preference when arriving at the restaurant.
Some of the dishes we offer can be adapted to include wholemeal or gluten-free pasta, etc.
 

# ANIMATION

• Is there organized animation?

Organized entertainment is available to guests at no extra charge. Weekly schedule is available at the nmotice bord at the site.

• Are babysitting services provided in the kids club?

Kids Club does not provide babysitting services. Younger children may stay in the Kid's Club only under supervision of their parent/guardian.

 

# SPORT & FITNESS

• Can bicycles be rented in the camp?

Adult bicycles (and child seats) and children's bicycles can be rented for a fee at the reception. There are marked and maintained bicycle paths around the camp, a map can be obtained at the reception.
We do not offer E-bikes.

• Can sports equipment be rented in the camp?

Guests can pick up sports equipment free of charge at the reception.
The camp offers numerous sports and recreational facilities. All sports fields, except for the tennis court, in the camp are completely free of charge for all our guests!

• Where can a tennis court be reserved?

You can reserve a court for a fee at the reception. Tennis equipment is free of charge and is available directly at the reception.

 

# EXCURSION

• Are there organized excursions offered?

Information about boat trips departing from small harbour can be obtained at +38591/5288889.
For a boat trip to Venice, contact the Info point at the reception.

 

# BOAT RENTAL & EQUIPMENT FOR WATER SPORTS

• Can small motor boats be rented in the resort?

Rental of smaller motor boats (driver's license required), it is possible in Campsite FKK Valalta. You can find more information at rentaboatvalalta.com or contact us at rentaboatvalalta@gmail.com or via Whatsapp +385953406134.

• Can SUP boards, kayaks and pedal boats be rented in the resort?

At the reception can be rented SUP boards, kayaks and pedal boats.

 

# BEACH & POOLS

• Is the use of aqua parks in the water included in the price?

The use of aqua parks in the water is included in the price.

• Are umbrellas and sunbeds on the beach and pools included in the price?

Sunbeds and umbrellas at the pools and on the beach are available to all guests for free, subject to availability. According to the House Rules reservations are prohibited.

 

# SANITARY FACILITIES

• Are the sanitary blocks adapted for disabled persons?

Bathrooms adapted to needs of disabled persons are in sanitary blocks S1, S2 and S4.

• Are there washing machines and dryers in the sanitary blocks?

In the majority of the sanitary blocks in the camp, there are washing machines and dryers. The devices work with tokens, and tokens are sold at the main reception.

• Is there a possibility of ironing clothes?

An ironing board is available in sanitary block no. S4. You must bring your own iron.

• Can chemical toilets be emptied in all sanitary blocks?

In all except numbers S7.

• Is there a place in the camp for emptying campers' wastewater?

The place is located at the campsite entrance Check the exact location on the campsite map. This service is free of charge, You can pick up a token for water at the reception.

 

# HEALTH CARE OF GUESTS IN CAMPSITE

• At the nearby Valalta campsite, guests can use the Tourist amulance and pharmacy. Contact the reception for all information. Medical services are subject to a fee.

 

# WELLNESS SPA

• Can I use the sauna, get massages and other beauty treatments?

You can make reservation for the SPA zone, massage services and other treatments at the Wellness SPA directly or by calling the phone number indicated on the price list. See the Services website https://www.campvalsaline.hr/en/wellness

 

# BUS & TAXI SERVICE

• Where is the bus stop?

The bus leaves the campsite from the stop located in front of the campsite entrance, and from Rovinj from the Stari Grad Rovinj Bus Stop (near the Valdibora parking).

• Where can I buy bus tickets?

You can buy them directly on a bus.

• Where can I see the bus timetable?

The Val Saline-Rovinj-Val Saline timetable can be found at the reception desks or per QR Code you received upon registration.

• Where is the taxi stand?

For taxi service, please contact the campsite reception desk.

 

# WiFi

• Is there an Internet point?

An Internet point is available at the main reception.

• How can I connect to Wi-Fi?

By entering the code from the form and the corresponding PIN, received at check-in.

• Is Wi-Fi free?

FREE Wireless access is available in the camp.

• Are the accommodation facilities covered by Wi-Fi?

Yes, but the open layout of the camp, with lush vegetation and trees, and the spaciousness of the structure do not guarantee perfect connectivity in every area, plot or corner of the camp.

 

# OTHER

• Can I bring a pet/animal on holiday?

No, pets/animal are not allowed in the entire camp.

• Where can I rent a safe?

A safe can be rented at the reception for an additional fee. A safe is available in mobile homes and its use is included in the accommodation price.

• Is there a car wash point in the camp?

The car wash point is located in the immediate vicinity of the reception. The wash works with tokens, tokens are sold at the reception.

• Is it possible to charge electric cars?

There are 2 E-charging stations in the resort free of charge with a total of 4 charging stations. Charging power 22 kW. Only Type 2 (Mennekes) connection available.

• Where can I buy postcards and post stamps?

Postcard and postage stamps can be bought at the Shop.

• Where are located the letter boxes?

Letter boxes are located at reception and are white in color.